Terms of Membership
Key things about your membership
- Membership is continuous and is automatically renewed at the end of each membership period which is generally 12 months.
- Your renewal date is shown in your account.
- You can cancel a free trial at any time, simply contact us whenever you want to cancel as long as it’s before the end of your trial.
- After your free trial ends you’ll be charged for 12 months membership. After you are charged there is a 14 day cooling-off period in which you can cancel your membership and we will issue a refund. After this 14 day cooling period has expired we can no longer issue refunds. This cooling-off period does not apply to subsequent renewals.
- By accepting the terms & conditions when you join you agree to go ahead with the service.
- Some partners/restaurants/brands may have specific exclusions and have the right to refuse the offer.
We reserve the right to amend the terms and conditions at any time and we will update the date when these are changed at the bottom of this page. Please note that you agree to the terms and conditions that were in force on the date that you signed up to our website.
By signing up to our website either as a member, for a free trial, competition or for a newsletter, we work on the basis that we have a legitimate interest in using your personal information in order to provide a service for you. Any marketing communications that we send to you will have the option for you to unsubscribe from further marketing emails at any time.
We may also use your information for other specific legitimate purposes such as:
- To ensure that our website is displayed correctly and works for you and the device you’re accessing it from.
- To inform you on products, services, discounts, new partners, promotions and more.
- To ensure we can offer you the best experience as a member.
- To allow you to use the website as a member and use offers.
- To market relevant content to you.
Information about us
The Memberships are operated by Vegan Card Ltd, a company registered in England and Wales under company number 12032281. Registered office address: 320d High Road, Benfleet, United Kingdom, SS7 5HB
By joining as a member and placing an order for membership you confirm that you are 16 years or older and are legally capable of entering into legally binding contracts.
How the contract between you and us is formed
The contract between us will only be formed when you accept the terms and conditions of the membership. This acceptance confirms you agree to go ahead with the service.
Our member is a continuous membership and is automatically renewed at the end of each membership period. You will be sent an email reminding you of the membership renewal near the end of the membership period.
Your renewal date is shown in your account session under the ‘Subscriptions’ tab. We are not liable for any non-receipt of communication from us, including non-receipt of the renewal reminder.
You must inform us if you change your correspondence address including email address.
Your 14-day cooling-off period will commence the day after your payment for membership happens. This does not apply to subsequent renewals.
To cancel your membership, please email us: Team@VeganCard.co.uk This email must be received within the cooling-off period in order for a full refund to be confirmed. When we confirm your cancellation you will receive an email confirming this, we recommend that you keep this for your personal records.
Cancelling your membership within this 14-day cooling-off period entitles you to a full refund of your membership. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling-off period.
Price and payment
The price of the membership will be as quoted on our site from time to time, except in cases of obvious error.
Prices include VAT.
We may change prices of our membership from time to time, however any changes will not affect existing membership prices which will be honoured.
Payment is to be made via debit or credit card, or occasionally via other agreed methods.
Membership & Participating Businesses
Participating businesses will each have terms relating to the use of the discount or deal given to VeganCard members. This may relate to the days, times or dates it can be used, as well as the items/products that it can be used on. Please refer to the individual businesses page on VeganCard.co.uk for more information on each and any exclusions they may have.
Discounts, deals or offers listed on our website are only valid for members who have an active valid membership. These offers presented by VeganCard may not be available in conjunction with other offers running at the partner business i.e set menus, student discount etc.
Membership validity will be checked before acceptance of your VeganCard, any expired memberships will not be accepted by the business. Memberships are strictly non-transferable and can only be used by named members, up to the limit specified by the participating business. Any attempted misuse of the memberships may result in cancellation of membership.
We aim to ensure our website is up to date, however participating businesses are entitled to withdraw or change offers at any time including after you have become a member and as such we have no liability for any such withdrawals or changes in terms and conditions or availability.
Any other additional marketing material whether it’s printed or digital is intended as a guide about which businesses are live at the time of publication and, therefore, may not include all participating restaurants at any one time.
Subject to clause 10.3, if we fail to comply with these terms and conditions, our liability to you will be limited to the membership fee.
Subject to clause 10.3, we will not be liable for any losses that result from our failure to comply with these terms and conditions that fall into the following categories:
- Loss of income or revenue;
- Loss of business;
- Loss of profits; or
- Loss of anticipated savings.
Nothing in this agreement excludes or limits our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Where you receive services and/or purchase food from any participating restaurant, any losses or liability arising out of, or in connection with, such services and/or food shall be the relevant participating restaurant’s liability. We accept no liability for any bad experiences or bad food at any of the participating restaurants. We will not become involved in any dispute between you and any restaurant.
We do not give any warranty for any goods or services accessed through or displayed on, our site.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website (s). For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given Team@VeganCard.co.uk. In providing the service of notice we will show that such e-mail was sent to the specified e-mail address of the addressee.
Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.
If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.
Law and jurisdiction
This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English courts.